General information, not legal advice.
Many car parks use automatic number plate recognition (ANPR) cameras to record when a vehicle enters and leaves. Mistakes happen.
Keying errors
You paid, but typed one character of your registration wrongly, or the machine did. The parking company's records show a car with no payment. The new statutory code proposes that minor keying errors must be cancelled with evidence. Provide proof of payment and show the registration you gave. See the new code. Until it is in force, industry codes and the operator's own policy apply, but many appeals succeed on this ground.
Double dips
A "double dip" is when the system combines two separate visits into one long stay, or issues two charges for one visit. The proposed code requires ANPR images to be checked manually. If the times do not match what happened, ask for the images and the full record and use your own receipts and timestamps.
Evidence that helps
- Payment receipt or bank statement with the time and the registration used.
- Photos or time-stamped records of your arrival and departure.
- The ANPR images the operator relies on.
What next
Appeal in time: how to appeal. The letter generator has ready wording for both keying errors and double dips.
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