General information, not legal advice.
The Independent Appeals Service (IAS) is the appeals service used by parking companies that belong to the International Parking Community (IPC).
When can you use it?
Once the company has rejected your first appeal and has sent you details of the IAS, normally in the rejection letter. The letter will give the deadline and the details you need. Do not rely on a deadline from memory: check the rejection letter.
Differences from POPLA
- IAS is for IPC members; POPLA is for BPA members.
- The process, the rules and the evidence rules differ. Read the instructions on the IAS site and your rejection letter carefully.
- Check whether any fee or condition is attached to the appeal, and what happens to the discount.
What to put in the appeal
As with POPLA, use specific grounds with facts and evidence: unclear signs, grace period, keying error, permit, breakdown, or a late Notice to Keeper. Mitigation alone is unlikely to succeed. The letter generator can draft one.
If it fails
The company can keep chasing and may go to court. See debt collector letters and Letter of Claim and court claims.
See also POPLA appeals.
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